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TERMS AND CONDITIONS


This document has the legal nature of a distance contract concluded between: You, as a user, and dnata Catering S.R.L., a company established and operating in accordance with Romanian law, registered with the Ilfov Trade Register, under no. J2001001077237, based in Otopeni, Calea Bucurestilor, no. 224 R, Ilfov county, having unique registration code 4339914 (hereinafter, “ dnata”), which owns/manages this application.

  1. TERMS AND DEFINITIONS

    The following terms used herein shall have the following meaning (unless otherwise used):

    1. Application = this web application, available in mobile version at https://www.henriappport.ro

    2. Merchant = any restaurant, bar, café, club and/or other units listed within the application

    1. User account = the account that any user can create within the application in order to use it;

    2. dnata = dnata Catering S.R.L., a company established and functioning in accordance with the Romanian legislation, registered with the Trade Register Ilfov, no. J2001001077237, based in Otopeni, Calea Bucurestilor, No. 224 R, Ilfov county, with unique registration code 4339914, which owns/manages the application.

    3. Web platform = platform available at https://www.henriappport.ro which the application can be accessed and used in mobile version;

    4. Services = the services offered by the user through the application;

    5. Terms and conditions = this document, the Privacy Policy, as well as any other documents available on the dnata Platform that govern the legal relationship between dnata and users;

    6. User = anyone using the application on one or more mobile devices and/or on the Web Platform.

  2. ACCEPTANCE OF TERMS AND CONDITIONS

    Users may use the application only after prior acceptance of the Terms and conditions.

    The terms and conditions are deemed to be understood and accepted in full and without reservation when the User performs any of the following actions:

    1. Use the application on a mobile device;

    2. Tick the box ‘I accept the terms and conditions’ in the user account creation procedure;

    3. Use the app on your mobile device(s) on the Web Platform or by navigating the app.

    The terms and conditions may be unilaterally changed by the data subject, by notifying the users by email or in- app notification at least 10 (ten) days before the change takes effect. By way of exception, if the change is caused by changes in the applicable law, it will take effect immediately.

    Users have the right to opt out of using the App (including deleting their account) if they do not agree to the modification of the Terms and conditions. The continued use of the application after the new Terms and conditions come into force constitutes the user’s agreement to the new version of the application.

  3. USE OF THE APPLICATION. USER ACCOUNT

    The application is launched by dnata and can be used in mobile version at https://www.henriappport.ro

    We do not guarantee the proper functioning of the application and we do not assume any liability for any damages suffered by the user as a result of using the application from locations other than those mentioned above, or as a result of using the application on a device that does not meet the minimum requirements specified.

    dnata gives users the opportunity to create a personal account to use the app. The creation of the user account can be done by logging in with Google and/or by other methods that will be available in the application.

    In order to open an account, the User must provide all mandatory data and information required in the registration process. dnata does not oblige any person to provide this data, but reserves the right not to allow the opening of the account if the requested information is not completed.

    The user has the obligation to provide real and accurate data and information without using identification data that does not belong to him (for example, not to use a name, an email address or a fake phone number or belonging to another person and not to log in with a fake Facebook account or belonging to someone else). Thus, dnata reserves the right to verify the authenticity of the information provided in the registration process and may refuse to open an account if the data is untrue. You may also suspend or terminate your account in such cases.

    The User understands and accepts that he is solely responsible for the correctness of the information provided in the account creation process, both to dnata and other third parties that may be affected.

    The User account is strictly personal, and the User undertakes not to transfer (temporarily or permanently, free of charge or for a fee) the right to use the application or access to the account to a third party and to keep the access data in the application confidential.

  4. HOW TO USE THE APPLICATION

    The use of the application as a visitor, the registration as a user and, as the case may be, through the application, implicitly imply the tacit and unreserved acceptance of these Terms and conditions, with all the consequences arising from them.

    It is strictly forbidden to use the application for any purpose that is contrary to the purpose for which it was created, as well as in any manner or purpose prohibited by law.

    dnata grants the User a right to use the application for an indefinite period, starting from the moment of its use, subject to compliance with the Terms and conditions and the applicable legislation.

    The right of use may be limited, suspended or withdrawn by the User at any time without prior notice to the User. As a rule, the right of use will be withdrawn in situations such as:

    1. Breach of obligations under the Terms and conditions and/or by law;

    2. Use the application in bad faith, causing or potentially causing harm to you or other third parties;

    3. Committing or believing that the User would intend to commit fraud related to the application;

    1. Inactivity of the User for a period of more than 24 months;

    2. The decision to withdraw the application from the https://www.henriappport.ro or/and to limit the access of users.

    The right to use the application is offered free of charge, unless the application specifies a cost for use.

    All reviews must be real and written in good faith; Otherwise, they may be deleted and the User’s right to use the application or publish reviews may be suspended or canceled. The use of vulgar, defamatory or discriminatory language in reviews is strictly prohibited. By publishing a review, the User accepts that it is displayed in the application alongside his/her first name. A review, once published, can only be withdrawn with the consent of dnata.

    Users have the following obligations:

    1. Use the application in good faith, respecting the applicable legal provisions and only for the purpose for which it was created;

    2. Use the application for personal purposes only

    3. Not to market the information obtained through the application and not to use this information to compete unfairly with the data or traders;

    4. write only real reviews and demonstrate good faith in their writing;

    5. In all situations where the use of the application or a function of the application involves the payment of a price, users are obliged to pay the requested price in order to be able to use the application or the function of the application.

    Users are prohibited from:

    1. Partial or total copying, decomplication, disassembly, creation of derivative works or any other use of the source code of the application, as well as any act that may infringe the intellectual property of the application;

    2. Granting any rights regarding the content of the application or user account to a third party;

    3. Use of the application in connection with any device or service designed to bypass the technical security measures implemented to control access to the application;

    4. Copying, modifying, deleting or damaging any information contained in the technical equipment, including, but not limited to, servers and computers used or controlled by dnata;

    5. Using the application to invade the privacy of third parties or to obtain information about any of the users of the application or to obtain a list of its users;

    6. Use of the App to infringe a legal right of third parties, including any right of privacy, copyright or other intellectual property rights, or to take any harassing, libelous, defamatory, abusive, dishonest action, threatening, harmful or similar; or the use of any data mining technology, robots or similar data collection;

    7. Fraudulent access or use of any area of the application that can be accessed under password or against payment;

    8. Use of any automated means to access or use the application (including scripts, “bot”, or similar software);

    9. Modifying, translating, decompiling, reproducing, disassembling or otherwise attempting to gain access to the private key or any “dev key” associated with the application, content or services offered, or using or attempting to use any private key or dev key in a manner that violates the terms of this document;

    10. Any other action that could create unfair competition or harm its rights of any kind (civil, commercial, intellectual and other rights).

    Considerations regarding the purchase of alcoholic products

    If the User transfers his/her application account to minors or persons who, due to their own circumstances, may find themselves in situations requiring special protection, dnata reserves the right to initiate all civil/criminal actions in order to protect the rights of the most vulnerable persons. In this respect, dnata undertakes to use all material and human means to control this type of fraud, but in no case is it responsible for the illegal transfer of an account to another person who has not expressly accepted these Terms and conditions.

    dnata recommends moderate and responsible consumption of purchased alcoholic products.

  5. PRICES OF SERVICES PROVIDED THROUGH THE APPLICATION

    Users can register for free in the app; However, the free character of the registration in the application can be reviewed at any time by dnata. In any case, users may have to pay for certain services in the application as set out in this document. dnata reserves the right to change the prices in the application at any time, informing users in accordance with applicable law. Such changes will take effect immediately after publication.

  6. LIABILITY OF THE PARTIES

    The User is solely and fully responsible for the way in which he uses the application, as well as for the consequences of such use, including any damage caused as a result of the use of the application, both to dnata and to merchants and third parties.

    dnata cannot be held liable for any damages that may be caused to users, traders or third parties through or as a result of the use of the application. Also, dnata is not liable for any violations of the law or the rights of persons (traders or third parties) caused by users through the use of the application.

    dnata makes the application “ as is” available to users and, although our intention is to provide a continuous and stable online service, we cannot guarantee the continuous availability of the application and/or its operation at optimal technical parameters or without errors. We also cannot provide users with warranty services, maintenance and/or technical support. If you notice any deficiency or bug, please contact us by email and we will try to resolve the problem. dnata is not liable for any damage caused to users (and/or unrealized benefit) if the application does not function stable and uninterrupted, does not work at optimal parameters or works with errors.

    Although dnata strives to ensure the security of the application, it does not respond if users’ phones or tablets are affected due to its use. It also does not respond if users choose to use the application on systems (phones, tablets, computers) that are not compatible, including if the operation of these systems is affected.

    The application may sometimes include links to other sites that are not owned by you. These links are provided to provide additional information, but we are not responsible for the content, security, privacy policies or anything else provided by third-party sites.

  7. INTELLECTUAL PROPERTY

    dnata owns all intellectual property rights in the application in its entirety, including the source code, the logo of the application (logo), any design elements, text and, in some cases, photo and/or video materials present within the application.

    Users undertake to respect the intellectual property rights of dnata and not to take any action that could violate these rights. These actions include, but are not limited to:

    1. Copying, modifying, transforming, selling or disclosing the source code of the application;

    2. Use of the logo, design elements or any text available in the application in ways that violate the rights of the owner;

    3. attempting to register these rights with the competent bodies or opposing their registration by dnata;

    4. the creation of similar applications which, by doing so, would infringe the intellectual property rights of dnata.

    Text, graphics, photo or video elements may be published in the application for which traders or other third parties may own intellectual property rights. In these situations, users are obliged to respect the intellectual property rights of third parties and refrain from any action that could lead to their infringement.

  8. PERSONAL DATA

    dnata collects users’ personal data within the limits, purposes and conditions set out in the Privacy Policy. It specifies how data is used, protected and managed.

  9. APPLICABLE LAW

    This document is written in Romanian and will be interpreted according to the understanding of its terms in this language. The document is governed by the applicable Romanian law. Any dispute relating to the use and any other activity relating to the application will be settled by the competent courts at the headquarters of dnata.

  10. CUSTOMER SUPPORT AND ALTERNATIVE DISPUTE RESOLUTION

    All of the above is without prejudice to the right of users to submit their complaints and/or requests by any legal means available to consumers, including any out-of-court/alternative dispute resolution bodies legally providing dispute resolution services, including the ODR platform (available athttps://ec.europa.eu/consumers/odr) . for all users within the European Union.

    When users are faced with consumer protection issues, they can call the unique number for consumer protection within the National Authority for Consumer Protection at the phone number 0219551 or the consumer protection organizations at the phone number 0219615. Users can submit complaints to the Consumer Protection Commissioner within the territorial area in which they operate or through the online forms available at https://eservicii.anpc.ro/.

  11. FINAL PROVISIONS

This document was drafted on 24.10.2025 and will take effect from that date. For any issues related to the use of the application, users can contact dnata using the email address: office@dnata.ro. office@dnata.ro.